Divisional Secretariat - Galewela

Citizen Charter of Divisional Secretariat

This Charter is an expression of the services provided by our organization's vision and mission, the relevant standards and the provisions for their delivery, our organization's commitment to deliver those services in an excellent manner and the ethical system we follow.

Our Vision

To become a Leading Public Instiution Among The Best Service Providers In Matale District

Our Mission

To fulfill the needs of the people efficiently, systematically and amicably through effective coordination of resources and institutions in accordance with the state policies for sustainable development so that the division and its people contribute to the national development with a well-planned plan.

Our Commitment

Services to be performed by us on behalf of the public/clients,
Honestly
Legally also
Politely
Understandingly
Impartially or
In a transparent manner
Responsibly
Accountable
Is it too late
Effectively

We declare in this Charter that we are committed to fulfillment.

Administrative Section

The number	Service	Maximum Time	Required Documents	Relevant Legal Provisions
01	Issuing copies of Grama Niladhari complaints	15 minutes	1. Letter of request 2. An invalid stamp worth Rs. 25 3. An excerpt from the Grama Niladhari Diary	Circulars issued from time to time
02	Co-signing the certificate of residency	01 minute	1. Proper certificate obtained from the Grama Niladhari	Circulars issued from time to time
03	Issuing income certificates	15 minutes	1. Request letter 2. Report completed by the Grama Niladhari of the Division and with the approval of the Staff Officer 3. Receipt of payment of the relevant amount.	Circulars issued from time to time
04	Recommending electricity applications	03 minutes	1. Completed application form obtained from the Electricity Board. 2. Recommendation of the Grama Niladhari of the estate. 3. Deed of the relevant land or the consent of the land owner 4. If the connection is obtained on another land, the letter of consent of the land owner.	Electricity Consumer Act

Accounting Section

The Number	Service	Maximum Time	Required Documents	Relevant Legal Provisions
01	Widow's pensionWidow's pension(First payment)	Direct referral to the Department of Pensions within the next month after receiving the request of the widow / widower before the 20th day after the cessation of the civil pension	01. Request letter from widow and widower 02. Color photograph of 3.5 cm x 2.5 cm size certified by the Grama Niladhari 03. A photocopy of the identity card 04. Original copy of marriage certificate 05. Original Certificate of Death of the Contributor 06. If there are disabled children 307 report 07. Copy of identity cards / birth certificates of minor children 08. Affidavits if there are any differences in names	Code of Civil Pensions and Subsequent Circulars
02	Providing details of pension salaries	2 Minutes	Request letter requesting salary details from the pensioner stating the pension number or identity card number	-
03	Issuing of retired railway licenses	5 Minutes	Completion of Form No. 274 in general if the retiree has submitted PD7 and is registered including the dependents	Railway License Circulars
04	Issuing vehicle revenue licenses	5 Minutes	01. Certificate of registration of the vehicle 02. Valid insurance certificate of the vehicle 03. Last year revenue license 04. Emission certificate 05. Certificate of Fitness (Bus / Lorry) 06. Magi Transport License (If used for passenger transportation) 07. Registration Certificate of the Vehicle If in the possession of any bank or financial institution a copy of the certified vehicle registration certificate within three months 08. Regulated license fee	Relevant Acts and Circulars
05	Acceptance of sending vehicle transfer applications to the Commissioner of Motor Traffic	15 minutes.	01. Nicely completed MTS. Forms 06 and 08 02. Certificate of registration of the vehicle 03. Two 2X2.5 inch photos (certified on the back by the Grama Niladhari) 04. A photocopy of the National Identity Card 06. Photocopy of valid revenue license. 07. Payment of fixed fees 08. Lease release letter from the relevant institution if absolute right should be revoked. 09. Copy of National Identity Card of the original owner.	Relevant Acts and Circulars

Land Section

the number	service	Maximum time	Required Documents	Relevant legal provisions
01	From issuing a land license to sending it to the Provincial Land Commissioner	01 Year	1. Years of the division. Residence over 05 2. Lack of other lands 3. Being married 4. Failure to dispose of government land received 5. Being a farmer class	Under Section 20 "A" of the Land Development Ordinance
02	From issuing an annual license to sending to the Provincial Land Commissioner	01 Year	1. Being a permanent resident of Division 2. Development of lands	Government Land Ordinance
03	Issuing a long term lease until sending it to the Provincial Land Commissioner	01 Year	1. Request letter (03 copies) 2. Affidavits 3. Land tracking 4. Grama Niladhari report 5. Local Government Agreement Letter
04	Effective leasing up to sending to the Provincial Land Commissioner	01 Year	Enjoying the produce of a government land
05	From issuing offerings to sending to the Provincial Land Commissioner	03 Months	1. Request letter 2. Grama Niladhari report 3. Land tracking 4. Detailed Report of the Board of Trustees
06	Issuing of grants to be sent to the Provincial Land Commissioner	03 Months	1. Obtaining the development model A of the land 2.Obtain line drawings from the Survey Superintendent	Under Section 20A of the Land Development Ordinance
07	Providing enjoyment of life. Until sending to the District Land Registrar	01 Months	1. Request letter 2. Copy of the grant 3. Marriage certificate 4. Certificate of registration of death 5. Leaf leaf 6. Grama Niladhari report	Under Section 20A of the Land Development Ordinance
08	Post-Inheritance Designation up to the point of sending to the District Land Registrar	01 Months	1. Request letter 2. Copy of the grant 3. Leaf leaf 4. Documents confirming the relationship 5. Grama Niladhari Reports	Under Section 20A of the Land Development Ordinance
09	Nomination of Original Inheritance to Send to District Land Registrar	01 Months	1. Request letter 2. Copy of the grant 3. Leaf leaf 4. Documents confirming the relationship 5. Grama Niladhari Reports	Under Section 20A of the Land Development Ordinance
10	Issuing felling permits	03 Weeks	1. Request letter 2. Land deed and plan related to tree / tree felling 3. Leaf leaf 4. If it is a shared land, it is the will of the partners 5. Documents and certificates confirming the intention to cut down trees	Circular No. 4/1/1 of the Secretary to the Ministry of Agriculture dated 29.03.2006
11	Issuing permits for timber transportation	03 Months	1. Request letter 2. Land deed and plan related to tree / tree felling 3. Leaf leaf 4. If it is a shared land, it is the will of the partners 5. Felting license (for timber required) 6. Timber list copies03 7. Receipt of purchase of timber 8. Receipt if the wooden items were purchased 9. Recommendation of the Grama Niladhari 10. Site Forest Officer Recommendation 11. Payment of relevant license fees	Ministry of Agriculture and Forest Resources Circular No. 17/96 and 06.12.1996

Planning section

The Number	Service	Maximum time	Required Documents	Relevant legal provisions
01	Providing physical information of the area	05 minutes.	Request letter	Legal provisions at the local level.
02	Conducting the Coordinating Committee and Coordinating the relevant institutions for the existing problems in the area	-	Submission of questions should be through the relevant institutions	According to the procurement process. Procurement Manual. According to the procurement process. Procurement Manual
03	Implementation of development projects. (the construction) Implementation of projects by registered contractors. Implementation of projects by registered societies.	Contract period. 03-06 months.	* ICTAD Registration Certificate. Financial viability. * Be a government registered society Financial viability. * To be a society in the Grama Niladhari Division where the contract industry is located.	According to the procurement process. Procurement Manual.
04	Settlement of contract bills.	01 week	Should have completed the industry in accordance with the terms and conditions stated in the contract agreement and the relevant estimate	Procurement Manual
05	Release of detention	01 week	03 months, time has elapsed.	Procurement Manual
06	Supply of goods and implementation of livelihood development projects	Weeks 02-04	* If a society is a government registered society. * Recommendation of the relevant field officer that the person is engaged in the industry or has the ability to apply in the industry	Being in the relevant jurisdiction
07	Resolving environmental issues and coordinating relevant institutions.	02 weeks	Issues related to the area.	Being in the relevant jurisdiction Procurement
08	Agricultural development. Holding meetings of the Agriculture Committee and the season and resolving farmer issues. Providing planting material	Weeks 02-04 Week 01-02	Should be a registered farmer organization in the relevant jurisdiction Being in the relevant jurisdiction	Being in the relevant jurisdiction Procurement.
09	Preparation of estimates	Days 03-07	Should be a construction taking place in the relevant jurisdiction	Decisions of the District Pricing Committee.

Citizen Charter of Grama Niladhari

Serial No	Service Provided	Service Provided by GN	Max Time Taken to Serve
01	Issuing of character/residence certificates	If can be personally satisfied If proof of residency is required	15 min 03 days
02	Recommendation for income certificates	Giving recommendation to Divisional Secretary If income needs to be confirmed through a field inspection	30 min 03 days
03	Issuing Valuation certificates	Issuing certificates up to Rs. 5000 / Giving recommendation to Divisional Secretary for more than 5000 certificates Issuing certificates up to Rs. 5000 if the value needs to be confirmed by a field inspection / Giving recommendation to Divisional Secretary for more than 5000 certificates	45 min 03 days
04	Recommendationn for Assessment reports	If confirmed by documents	45 min
04	Recommendationn for Assessment reports	if needs to be confirmed by a field inspection	05 days
05	Certifying identity card applications	Certifying application and submit to Divisional Secretary	07 days
05	Certifying identity card applications	Submitting one day service application to Divisional Secretary	01 days
06	Recommendation for cutting jackfruit, breadfruit and female palm trees	For cutting down dangerous trees	03 days
06		For cutting down non-hazardous trees	14 days
07	Issuing trees cutting Licenses	Giving recommendation to Divisional Secretary	14 days
08	Permits for timber transportations	Giving recommendation to Divisional Secretary	14 days
08	Permits for timber transportations	Sealing of tree	01 day
09	Renewal of timber transports licenses	Giving recommendation to Divisional Secretary	01 day
10	providing birth and death reports	providing reports of birth/ natural deaths	03 hours
11	Business Registration	Giving recommendation to Divisional Secretary	03 days
12	Giving reports of complains	If it happened in existing year	01 day
12	Giving reports of complains	If it happened in previous year	03 days
13	Recommendation for public assistance and special medical assistance	Giving recommendation to Divisional Secretary	02 days
14	Recommendation for scholarship applications	Giving recommendation to Divisional Secretary	01 days
15	Giving assessments for ownership of lands	Giving recommendation to Divisional Secretary	03 days
16	Recommendations for electricity & water	Giving recommendation to Divisional Secretary	01 day
17	Issuing permits for stone/sand	Giving recommendation to Divisional Secretary	07 days
18	Duties as peace officers	Investigation of complaints regarding minor disputes	03 days
19	Providing reports regaeding retirees	Providing other reports including residence certificate regarding the payment of pensions	10 min
20	Providing necessaty recommendation and reports for various needs	Giving recomandations after receiving the relevent documents and report	03 days

News & Events

Citizen Charter

Other Divisional Secretariat Divisions

Main Menu

Reach Us

Galewela Divisional Secretariat
Galewela,
Sri Lanka.

+94 662289238

info[at]colombo.ds.gov.lk