Citizen Charter of Grama Niladhari
| Serial No | Service Provided | Service Provided by GN | Max Time Taken to Serve |
| 01 | Issuing of character/residence certificates |
If can be personally satisfied If proof of residency is required |
15 min 03 days |
| 02 | Recommendation for income certificates |
Giving recommendation to Divisional Secretary If income needs to be confirmed through a field inspection |
30 min
03 days |
| 03 | Issuing Valuation certificates |
Issuing certificates up to Rs. 5000 / Giving recommendation to Divisional Secretary for more than 5000 certificates Issuing certificates up to Rs. 5000 if the value needs to be confirmed by a field inspection / Giving recommendation to Divisional Secretary for more than 5000 certificates |
45 min
03 days |
| 04 | Recommendationn for Assessment reports | If confirmed by documents | 45 min |
| if needs to be confirmed by a field inspection | 05 days | ||
| 05 | Certifying identity card applications | Certifying application and submit to Divisional Secretary | 07 days |
| Submitting one day service application to Divisional Secretary | 01 days | ||
| 06 | Recommendation for cutting jackfruit, breadfruit and female palm trees | For cutting down dangerous trees | 03 days |
| For cutting down non-hazardous trees | 14 days | ||
| 07 | Issuing trees cutting Licenses | Giving recommendation to Divisional Secretary | 14 days |
| 08 | Permits for timber transportations | Giving recommendation to Divisional Secretary | 14 days |
| Sealing of tree | 01 day | ||
| 09 | Renewal of timber transports licenses | Giving recommendation to Divisional Secretary | 01 day |
| 10 | providing birth and death reports | providing reports of birth/ natural deaths | 03 hours |
| 11 | Business Registration | Giving recommendation to Divisional Secretary | 03 days |
| 12 | Giving reports of complains | If it happened in existing year | 01 day |
| If it happened in previous year | 03 days | ||
| 13 | Recommendation for public assistance and special medical assistance | Giving recommendation to Divisional Secretary | 02 days |
| 14 | Recommendation for scholarship applications | Giving recommendation to Divisional Secretary | 01 days |
| 15 | Giving assessments for ownership of lands | Giving recommendation to Divisional Secretary | 03 days |
| 16 | Recommendations for electricity & water | Giving recommendation to Divisional Secretary | 01 day |
| 17 | Issuing permits for stone/sand | Giving recommendation to Divisional Secretary | 07 days |
| 18 | Duties as peace officers | Investigation of complaints regarding minor disputes | 03 days |
| 19 | Providing reports regaeding retirees | Providing other reports including residence certificate regarding the payment of pensions | 10 min |
| 20 | Providing necessaty recommendation and reports for various needs | Giving recomandations after receiving the relevent documents and report | 03 days |
